Terms and conditions of the online transactions  

§1

Introductory provisions

  1. Online store 27. International Ice Symposium. (shop name), available at the Iahr-ice.org website, is run by the Ice Research and Engineering Foundation (entrepreneur’s name) with its registered office in Gdańsk. entered into the National Court Register by the District Court in Gdańsk VII Commercial Division of the National Court Register under KRS number 00010853522, NIP 9571168683, REGON 527557677.
  2. These Terms and Conditions are addressed to Consumers and specify the rules and procedures for concluding a Distance Sales Agreement with the Consumer through the Store.

§2

Definitions

  1. Consumer – a natural person concluding an agreement with the Seller within the Shop, the subject of which is not directly related to his or her business or professional activity.
  2. Vendor – Foundation for the Development of Ice Engineering and Research. (name of the entrepreneur) with its registered office in Gdańsk at 54 Dubois Street, postal code 80-419, entered into the National Court Register by the District Court for/in Gdańsk., VII Commercial Division of the National Court Register under KRS number 0001083522, NIP 9571168683 REGON 527557677.
  3. Customer – any entity making purchases through the Store.
  4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, performing business activity on its own behalf and using the Store.
  5. Shop – an online store run by the Seller at the Internet address iahr-ice.org.
  6. Distance Contract – an agreement concluded with the Client within the framework of an organized system of concluding contracts at a distance (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of concluding the agreement.
  7. Terms and Conditions – these Terms and Conditions of the Store.
  8. Order – a declaration of intent of the Customer submitted by means of the Order Form and aimed directly at concluding a Product or Products Sale Agreement with the Seller.
  9. Order Form – an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms and conditions of the Sales Agreement, including the method of delivery and payment.
  10. Shopping Cart – an element of the Shop’s software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the number of products.
  11. Product – a movable item/service available in the Shop, which is the subject of the Sales Agreement between the Customer and the Seller.
  12. Sales Agreement – a contract for the sale of a Product concluded or concluded between the Customer and the Seller via the Online Store. The Contract of Sale shall also be understood as a contract for the provision of services and a contract for specific work, as applied to the features of the Product.

§3

Contact the Store

  1. Seller’s address: Narutowicza 11/12, 80-233, Gdansk
  2. Seller’s email address: iahr-ice2024.wilis@pg.edu.pl.
  3. Seller Phone Number: 58 34701902
  4. Seller’s bank account number: 38 1140 2004 0000 3802 8454 0057
  5. Customer may communicate with Vendor using the addresses and telephone numbers provided in this paragraph.
  6. The customer can communicate with the Seller by phone between 9 a.m. and 2 p.m.

§4

Technical requirements

In order to use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:

  1. end device with access to the Internet and a web browser
  2. An active e-mail account
  3. cookies enabled,

§5

Overview

  1. To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
  2. Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
  3. The prices given in the Store are given in Polish zlotys and euros and are gross prices (including VAT).
  4. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal service charges), of which the Customer is informed on the Store’s website when placing the Order, including at the time of expressing the will to be bound by the Sales Agreement.

§6

Rules for placing an Order

In order to place an Order, you must:

  1. select the Product that is the subject of the Order, and then click the “Add to cart” (or equivalent) button;
  2. fill in the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data if they are different from the data of the recipient of the Order,
  3. click on the “Order and pay” button
  4. choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 7 point 3.

§7

Payment Methods Offered

  1. The customer can use the following payment methods:
  2. Payment by bank transfer to the Seller’s account
  3. Electronic payments
  4. Payment by credit card.
  5. Detailed information on payment methods can be found on the Store’s website.

§8

Performance of the sales contract

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Shop in accordance with § 6 of the Terms and Conditions.
  2. After placing an Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending the Customer an appropriate e-mail message to the Customer’s e-mail address provided during the order placement, which contains at least the Seller’s statements about the receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Contract of Sale is concluded between the Customer and the Seller.
  3. If the Customer chooses to pay by bank transfer, electronic payments or payment by credit card, the Customer is obliged to make the payment within 14 calendar days from the date of concluding the Sales Agreement – otherwise the order will be cancelled.

§9

Right of withdrawal

  1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
  2. The time limit specified in paragraph 1 begins to run from the delivery of the Product to the Consumer or a person other than the carrier indicated by the Consumer.
  3. In the case of a Contract that includes multiple Products that are delivered separately, in batches or in parts, the time limit indicated in paragraph 1 shall run from the delivery of the last item, lot or part.
  4. The Consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. In order to meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of this period.
  5. The statement may be sent by traditional mail or electronically by sending the statement to the Seller’s e-mail address or by submitting a statement on the Seller’s website – the Seller’s contact details are specified in § 3. The statement may also be submitted on the form provided in Appendix 1 to these Terms and Conditions and in the Appendix to the Act of 30 May 2014 on Consumer Rights, but it is not mandatory.
  6. If the Consumer sends the statement electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement to the e-mail address provided by the Consumer.
  7. Consequences of withdrawal from the Agreement:
  8. In the event of withdrawal from the Distance Agreement, the Agreement shall be deemed not to have been concluded.
  9. In the event of withdrawal from the Agreement, the Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Agreement, return to the Consumer all payments made by the Consumer, including the costs of delivery of the item, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller.
  10. The Seller will refund the payment using the same payment methods used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for the Consumer.
  11. The Seller may withhold a refund until the Product is returned or until proof of return is provided to the Seller, whichever occurs first.
  12. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be sent back by post in the usual way.
  13. If, due to the nature of the Product, it cannot be sent back in the usual way by post, information about this, as well as the costs of returning the Product, will be included in the description of the Product in the Store.
  14. The Consumer does not have the right to withdraw from a distance contract in relation to the Agreement:
  15. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who has been informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
  16. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the withdrawal period,
  17. where the subject of the service is audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery,
  18. for the provision of newspapers, periodicals or periodicals, with the exception of a subscription contract;
  19. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the expiry of the deadline for withdrawal from the agreement and after the Seller informed him about the loss of the right to withdraw from the Agreement,

§10

Complaint & Warranty

  1. The Contract of Sale covers services. The scope of each service is described in detail on the Store’s website.
  2. In the event of a defect in the service purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
  3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Client is an Entrepreneur, the parties exclude liability under the warranty.
  4. The complaint should be submitted in writing or electronically to the addresses of the Seller specified in these Terms and Conditions.
  5. The Seller shall respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it shall be deemed that the Customer’s request is justified.

§11

Out-of-court complaint handling and redress procedures

  1. Detailed information on the possibility for the Consumer to use out-of-court complaint and redress procedures and the rules of access to these procedures are available at the registered offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition Protection and Consumers: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
  2. The consumer has the following exemplary options for using out-of-court complaint and redress procedures:
  3. The Consumer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Trade Inspection Act of 15 December 2000 (Journal of Laws of 2014, item 148, as amended) to settle a dispute arising from the Agreement concluded with the Seller.
  4. The Consumer is entitled to apply to the Provincial Inspector of the Trade Inspection, in accordance with Article 36 of the Trade Inspection Act of 15 December 2000 (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings to amicably settle the dispute between the Consumer and the Seller.
  5. A consumer may obtain free assistance in resolving a dispute between him and the Seller, also using free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (m.in. Consumer Federation, Association of Polish Consumers).

§12

Personal data in the Online Shop

  1. The Seller is the administrator of the Customers’ personal data collected through the Online Shop.
  2. Customers’ personal data collected by the administrator through the Online Shop are collected in order to perform the Sales Agreement, and if the Customer agrees to it – also for marketing purposes.
  3. The recipients of the personal data of the Customers of the Online Shop may be:
  4. In the case of a Customer who uses the method of delivery by post or courier in the Online Store, the Administrator makes the collected personal data of the Customer available to a selected carrier or an intermediary carrying out shipments on behalf of the Administrator.
  5. In the case of a Customer who uses the electronic payment method or a payment card in the Online Shop, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Shop.
  6. The Client has the right to access their data and correct them.
  7. Providing personal data is voluntary, however, failure to provide the personal data necessary to conclude the Sales Agreement indicated in the Terms and Conditions results in the inability to conclude the Sales Agreement.

§13

Final provisions

  1. Contracts concluded through the Online Shop are concluded in Polish.
  2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, i.e. changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about any change at least 7 days in advance.
  3. In matters not regulated herein, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Services by Electronic Means; Consumer Rights Act, Personal Data Protection Act.
  4. The Client has the right to use out-of-court methods of handling complaints and pursuing claims. To this end, they may lodge a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.